Shipping Policy

Shipping Policy

At Fresherr, we are committed to providing you with an exceptional shopping experience. A key part of this commitment is ensuring fast and seamless delivery, no matter where you are in the world. Every week, we deliver to thousands of customers globally, striving to maintain the highest levels of service and satisfaction.

Covid-19 Shipping Update

The ongoing global pandemic has caused potential international delivery delays due to limited airfreight capacity and government restrictions. Updated shipping times under current circumstances are as follows:

• United States: Tracked Expedited Shipping: FREE (3–6 Business Days)

• United Kingdom: Tracked Standard Shipping: FREE (8–15 Business Days)

• Canada: Tracked Standard Shipping: FREE (8–15 Business Days)

• Europe: DHL Express: FREE (3–6 Business Days)

• Rest of World: Tracked Standard Shipping: FREE (8–25 Business Days, depending on location)

Shipping times depend on stock availability and exclude customs or clearance delays.
For shipping-related inquiries, contact us via fresherr.store.

Handling

Orders are processed within 2 business days from our warehouse. Orders placed after business hours are handled the next business day. Fresherr is not responsible for shipping cost refunds due to product availability delays.

We are not liable for delays, lost or damaged shipments, or orders sent to incorrect or invalid addresses. However, we will assist in tracking any missing parcels.

Local Taxes & Duties

Fresherr has no control over customs or import duties that may apply when the order reaches your country. These charges are the customer’s responsibility. We recommend checking with your local customs agency before placing an order.

Note: Orders within the EU ship from our German warehouse and typically do not incur customs duties.

Address Policy

Please ensure your shipping address is accurate when placing an order.

• Before Shipping: If your order has not been fulfilled, contact our support team to correct the address.

• After Shipping: If the package is returned due to an incorrect address, you will need to cover the cost of re-shipping.

Unfortunately, if the package is delivered to the wrong address, we cannot offer a refund or resend the product. Double-check your address details to avoid any issues.

10. Contact Us

We’re here to help! If you have any questions about this refund policy or need assistance, please reach out to us at:

• Email: support@fresherr.store

Our Commitment

At Fresherr, your satisfaction is our priority. We are committed to resolving any issues promptly and fairly, ensuring a positive shopping experience for all our customers.

Thank you for choosing Fresherr!

Contact Us

If you have any questions or concerns about this Privacy Policy, feel free to reach out:

• Email: support@fresherr.store

Thank you for shopping with Fresherr!