Refund Policy

Refund Policy for Fresherr Store

At Fresherr, we strive to ensure customer satisfaction. If you are not happy with your purchase, we’re here to help. Please read our refund policy carefully to understand your rights and options.

1. Eligibility for Refunds

You can request a refund under the following conditions:

• Defective Product: If the product is damaged or defective upon delivery.

• Incorrect Item: If you receive an item that differs from your order.

• Non-Delivery: If your order does not arrive within the estimated delivery time (excluding delays due to customs or unforeseen events).

2. Conditions for Refunds

To qualify for a refund:

• The product must be unused, in its original condition, and in the original packaging.

• You must submit a refund request within 30 days of receiving the product.

• Proof of purchase, such as the order confirmation email, is required.

3. Non-Refundable Items

Refunds are not available for:

• Items damaged due to misuse or mishandling.

• Products purchased on final sale or marked as non-refundable.

• Delays caused by customs or incorrect shipping information provided by the customer.

4. How to Request a Refund

To initiate a refund:

1. Contact Us: Send an email to support@fresherr.store with the subject line “Refund Request – Order [Order Number].”

2. Provide Details: Include the following in your email:

   • Order number

   • Reason for refund

   • Photos or videos of the product (if defective or damaged)

3. Wait for Response: Our team will review your request and respond within 3-5 business days.

5. Refund Process

If your refund request is approved:

• Refund to Original Payment Method: The amount will be credited back to your original payment method within 5-10 business days after approval.

• Partial Refunds: In some cases, we may issue a partial refund if the product has minor damage or issues that do not affect its usability.

6. Exchanges

If you receive a defective or incorrect item, we can offer an exchange instead of a refund.

• Exchanges are subject to product availability.

• Contact us within 30 days of receiving the product to arrange an exchange.

7. Cancellations

• Orders can be canceled within 24 hours of placing them.

• If your order has already been shipped, it cannot be canceled. However, you may be eligible for a refund under the conditions mentioned above.

8. Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect.

• We recommend using a trackable shipping method to ensure your return reaches us safely.

• Once we receive the returned product, we will inspect it and notify you of the refund status.

9. Late or Missing Refunds

If you haven’t received your refund:

1. Check with your bank or credit card provider, as processing times may vary.

2. If you’ve done this and still haven’t received your refund, contact us at support@fresherr.store.